How can we help?
Email us at [email protected]. A real person answers, usually within a day. If someone on Encore has put you in danger, call 911 first.
Account
I forgot my password
On the sign-in screen, tap Forgot password? and we’ll email you a link to choose a new one. Check your spam folder if it doesn’t arrive within a few minutes.
How do I delete my account?
In the app, go to You → Delete my account. This permanently removes your profile, photos, matches and messages. If you can’t sign in, email us from the address on your account and we’ll do it for you.
How do I hide my profile for a while?
Go to You and turn on Pause my profile. You disappear from Discover, and your existing conversations stay.
Verification
Why do I need to verify my ID?
Everyone on Encore is a real, divorced or divorcing adult 30 or older. Verification, with a photo of your ID and a quick selfie, is how we keep it that way. It’s run by Stripe; Encore never receives your ID images.
My verification failed
Try again in good light with all four corners of your ID in the frame, and no hat or sunglasses for the selfie. If it keeps failing, email us.
Founding members
The first 100 people who join the waitlist and then create an Encore account with the same email get a founding-member badge, 6 months of Encore Plus free and 3 bouquets. Used a different email? Write to us and we’ll sort it out.
Safety
How do I report or block someone?
Tap ⚑ on their profile in Discover, or ⋯ in your conversation with them. Reports are private and reviewed by a person. Reporting also blocks them, so you won’t see each other again.
Dating safely
- Meet in a busy public place the first few times, and get there and back on your own.
- Tell a friend where you’re going and who you’re meeting.
- Never send money, gift cards or crypto to someone you met online, whatever the story. Report anyone who asks.
- Keep your kids’ names, schools and your address private until you trust someone.
- Trust your gut. You can leave, unmatch or block any time.
The National Domestic Violence Hotline is free and confidential, 24/7: 1-800-799-7233.
Payments
Encore Plus and bouquets are bought through the App Store or Google Play. To cancel a subscription or ask for a refund, use your App Store or Google Play account settings; we can’t cancel or refund on their behalf.